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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the most beautiful thing ever, thanks for a great product
nice
Article pas reçu mais le vendeur a remboursé la somme très bon vendeur à l'écoute de ses acheteurs
bardzo fajne buciki. polecam!
adorei obrigada
Órdenes número 2 mi bebe tiene 6 meses y es bastante grande el tamaño para el. De resto es muy bello el modelo.
great shoes, good price thank you
башмачки хорошие.мягкие.пришли не белые светло серенькие.тоже приятный цвет.
perfecto igual que en la foto
на вид неплохо
preciosos igual que en LA foto
Thank you for fast delivery ( 14days),baby shoes are soft and nicely sewn
Delivered well, but took time to get. Cute shoes!
Per i prezzi k hanno sono molti ma molti belle,al mio bb gli sta benissimo,arrivato prima di tempo
Доставка быстрая, 2 недели. Качество хорошее.
мягкие, хорошо сделаны,но с размером не угадали
muy lindos llego en 9 dias
SO cute!!!
excellenct great product , very happy
polecam wszystko ok
Zeer tevreden,snel ontvangen! Bedankt verkoper!
super, pożądnie wykonane buciki